Privacy Policy

​NEPA Cleaning Pros, LLC, doing business as NEPA Cleaning (“NEPA Cleaning,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how information may be collected, used, shared, and protected when you visit our website (the “Website”), request a cleaning estimate, communicate with us, or otherwise interact with us online.

 

By using the Website, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

 

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide through our estimate request forms, contact forms, chat features, or other communications, including:

• Name

• Email address

• Phone number

• Property address or location

• Type of property

• Cleaning services requested

• Preferred cleaning frequency or scheduling information

• Property size, condition, and cleaning priorities

• Photographs or other files you choose to upload

• Additional details included in messages or inquiries

 

You are not required to submit personal information to browse the informational portions of our Website.

 

Technical Information

Our website platform and technology providers may automatically collect or process technical information necessary to operate, secure, analyze, and maintain the Website.

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This information may include:

• IP address

• Browser and device type

• Operating system

• Approximate geographic location derived from an IP address

• Pages visited and general website interactions

• Date and time of access

• Security, diagnostic, and server logs

 

Such information may be processed through Wix and other services used to operate the Website.

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2. How We Use Your Information

 

We may use collected information to:

• Respond to questions and cleaning inquiries

• Review and prepare personalized cleaning estimates

• Evaluate property conditions and cleaning priorities

• Contact customers about requested services

• Schedule cleaning appointments and related communications

• Provide customer support

• Maintain records of estimates, inquiries, and customer communications

• Operate, maintain, analyze, and improve the Website

• Protect against fraud, misuse, and security threats

• Comply with applicable legal and regulatory obligations

 

We do not sell personal information for monetary compensation.

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3. Estimate Forms, Photo Uploads, and Wix Chat

 

Visitors may request estimates by submitting information through forms on the Website.

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The information submitted may be processed and stored through Wix, our website hosting and management platform, and may be delivered to our business email or other authorized communication tools.

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Photo Uploads

Customers may voluntarily upload photographs to help the Mom Crew understand property conditions, cleaning requirements, and areas needing special attention.

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These photographs are used to evaluate service requests and prepare estimates.

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We do not publish customer-submitted photographs on our Website or social media solely because they were uploaded with an estimate request. Separate permission would be obtained before using customer-submitted photographs for marketing purposes.

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Please avoid uploading photographs containing unnecessary sensitive information, financial documents, identification numbers, medical information, or other private details.

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Wix Chat

Our Website may offer a chat feature that allows visitors to send questions or messages to NEPA Cleaning.

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Chat messages and associated contact information may be processed and stored through Wix and used to respond to inquiries, provide customer service, and follow up on requested services.

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Please do not submit highly sensitive personal information through forms or chat.

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4. Cookies and Similar Technologies

 

Our Website and its third-party service providers may use cookies, local storage, and similar technologies to support:

• Website functionality and navigation

• Security and fraud prevention

• Session management

• Website performance and reliability

• Analytics and understanding website usage

• Embedded content and third-party features

 

Certain services may use additional technologies depending on the features enabled.

 

You may be able to manage cookies through your browser settings or through any cookie consent controls provided on the Website.

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Disabling certain cookies may affect website functionality.

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We do not intentionally use the Website to build advertising profiles unless relevant advertising or tracking tools are subsequently enabled and disclosed as appropriate.

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5. Third-Party Services and Links

 

Our Website is hosted through Wix and may contain links to or content provided by other services.

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These may include:

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Wix

Wix provides website hosting, forms, communication features, and other technical services. Information submitted through Wix-powered features may be processed according to Wix's applicable privacy policies and data practices.

 

Facebook and Google

The Website may link to NEPA Cleaning's Facebook page or Google Business Profile, including customer review features.

If you visit or interact with these platforms, their respective privacy policies and terms apply.

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SociableKIT and Embedded Reviews

Our Website may display customer reviews or other content from Facebook or Google through a third-party widget provider such as SociableKIT. When enabled, embedded content may process technical information or use cookies and similar technologies according to the third-party provider's policies.

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NEPA Cleanouts and Other External Websites

Our Website may reference or link to related cleaning, organizing, or property cleanout services provided by separate businesses.

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Any information submitted directly to an external website is governed by that business's own privacy practices.

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NEPA Cleaning does not control third-party websites and is not responsible for their privacy practices, security, availability, or content.

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6. How We Share Information

 

We may share personal information when reasonably necessary for legitimate business operations, including with:

• Website hosting and technology providers

• Email and communications providers

• Authorized employees or service providers who assist with inquiries and cleaning operations

• Professional advisors when reasonably necessary

• Government authorities or other parties when required by law

• Parties involved in a merger, acquisition, restructuring, or sale of business assets

 

We do not sell customer contact information or submitted photographs to third parties for monetary compensation.

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7. Data Retention

 

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries and estimate requests

• Provide requested cleaning services

• Maintain appropriate business and customer records

• Resolve disputes

• Enforce agreements

• Meet applicable legal, tax, insurance, or regulatory obligations

 

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

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8. Data Security

 

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

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Our Website uses third-party technology providers, including Wix, to support website operations and communications.

 

However, no website, email transmission, or electronic storage system can be guaranteed completely secure.

 

Visitors should exercise caution when sharing personal information online.

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9. Children's Privacy

 

Our Website is intended for a general adult audience seeking residential or commercial cleaning services.

 

It is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

 

If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

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10. Your Privacy Choices

 

You may contact NEPA Cleaning to:

• Ask about personal information you have provided to us

• Request correction of inaccurate information

• Request deletion of information, where reasonably possible and subject to applicable recordkeeping obligations

• Ask questions about our privacy practices

• Inquire about the handling of uploaded photographs or communications

 

We may need to verify your identity before completing certain requests.

 

You may also be able to manage certain cookies and tracking preferences through your browser or the Website's available privacy controls.

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11. Pennsylvania and Other Applicable Laws

 

NEPA Cleaning Pros, LLC is based in Pennsylvania.

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We handle personal information in accordance with applicable laws and regulations.

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Depending on your place of residence, you may have additional privacy rights under applicable law. Where legally required, we will respond to valid requests in accordance with those requirements.

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12. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our Website, services, technology, third-party integrations, or legal obligations.

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When changes are made, we may update the effective date at the top of this page.

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We encourage visitors to review this Privacy Policy periodically.

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13. Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, please contact:

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NEPA Cleaning Pros, LLC
Doing business as NEPA Cleaning
Shavertown, Pennsylvania

Email: nepacleaningpros@gmail.com
Phone: (570) 266-2168